ForgeRivalNeed help with the ForgeRival game? Email support@forgerival.com. If your question is about your account, write from the email address on that account. Tell us your phone (iPhone or Android) and what happened.
ForgeRival is made by Lakshay Bhati, an individual developer in New Delhi, India. This page is for the game app. For the ForgeRival robowar competition, see forgerival.com/legal/contact.
Contact support
Email support@forgerival.com. We read every email and reply as soon as we can.
Never send your password, card details or a sign-in code.
Missing purchases and Restore
- Bought something that did not arrive? Check that you are signed in to the account you bought with. Then open the Shop and tap Restore purchases.
- New phone, or reinstalled the game? Sign in with the same Apple or Google account. Your cloud save and gems come back. Then tap Restore purchases in the Shop to bring back one-time packs.
- Still missing? Email support@forgerival.com with the date and the order ID from your Apple or Google receipt.
Restoring never adds gems twice, because your gems are kept on your account.
Refunds
Apple and Google take the payments, so refunds go through them:
- App Store: go to reportaproblem.apple.com, sign in with your Apple Account and choose the purchase.
- Google Play: open your Google Play order history, choose the order and request a refund.
If a refund is given, the gems or item it paid for may be taken back. If the store cannot help, email support@forgerival.com.
Subscriptions
Forge Club is not on sale yet. When it is, you will manage or cancel it in iPhone Settings → your name → Subscriptions, or in the Play Store → your profile → Payments & subscriptions → Subscriptions. Deleting your account does not cancel a subscription.
Delete your account
- In the game: Settings → Account → Delete account, then tap Delete account again to confirm.
- On the web: forgerival.com/delete-account. Sign in with Google or with a code sent to your email, then confirm.
- Cannot do either? Email support@forgerival.com from the address on your account.
Deletion normally happens straight away and is always finished within 30 days. The deletion page lists what is deleted and what is kept.
Privacy and terms
Read our Game Privacy Policy and Game Terms of Use.
Grievance Officer
A Grievance Officer is the person Indian law asks us to name to handle complaints about the game and about how we handle your data. If support has not solved your problem, or you want to make a formal complaint, write to:
Grievance Officer: Lakshay Bhati
Email: lakshayybhati06@gmail.com
Location: New Delhi, Delhi, India
We acknowledge complaints within 24 hours and resolve them within 15 days. If you are in India and are not satisfied, you may complain to the Data Protection Board of India once it accepts complaints.